Here are some solutions that can resolve common video upload issues:
- If your file is not already an .mp4, try converting or outputting to .mp4. Formats such as .mov sometimes present compatibility issues. mp4 is a more readily acceptable video container type.
- Be sure that the file extension (.mp4) is in all lower case letters. If they are upper case, it may prevent the upload.
- Remove any special characters or additional periods in the actual file name. Example: my.demoreel.mov will not work. You would need to remove the period between "my" and "demoreel". There can be only one period signaling the file extension: .mp4
- Clear your browser cache and cookies. Sometimes a file from another website or an older version of our website gets saved into your cache and that can cause problems using the site. It’s a good idea to clear the cache and cookies regularly anyway. Here is a link providing instructions on how to clear your Temporary Internet History: CLICK HERE
- An unstable wifi connection can cause failed uploads. If possible, try connecting through an Ethernet cable rather than wireless, or move your device close to Wifi router to ensure optimal connection speed.
- File size can be a factor as well. The larger the file, the longer the upload process. The longer the upload time, the more chances that your connection will suffer a drop. If your file is over 100 MB, you may consider outputting the media file to a smaller size. If you do not have a media editing program handy, here is a free online option: CLICK HERE